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First Defense is 100% Made in the USA

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Customer Service




CURRENT PROMOTIONS

  • We price our products very competitively. We invite you to check with us often for specials and coupons. Please register with us for valuable coupon codes.

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ORDERING TIPS

We have processed a lot of orders and have seen many get delayed because of one thing or another.  Please follow these steps carefully to help insure that your order gets to you as quickly and efficiently as possible.

  • Name
    • Please do not use any special characters in the name fields.  This includescharacters like:  @ # . , ; : /
    • If you are trying to put a business in care of, please abbreviate the business name and use "co" instead of "c/o"
    • Please enter a First Name and Last Name.
  • Shipping Address
    • This is the #1 reason why orders get lost.  We use the US Postal website tovalidate address issues.  http://zip4.usps.com/zip4/welcome.jsp
    • Do not use special characters between the number and street addreses i.e.123.Main.St
    • Enter a street and city name
    • Double check your state and zip
    • We recommend you use a shipping address where someone is present to accept the order.  Many customers ship to their work address.
  • Phone Number
    • Please provide us a valid phone number.  This is for the shipping carrier to use if there is an issue with the delivery.  You can leave off the special characters like ( ) - .
  • Billing Address
    • This is the #1 reason why orders get put on hold.  Please enter the correct billing address for the credit card used. 
    • In order to protect our customers from credit card fraud, we verify billing information with your credit card company BEFORE processing your order.  We check the street address, zip code, and 3-4 digit code on the back of your card.
    • Orders with invalid billing addresses are put On Hold and will NOT be processed until this is resolved.
  • Submitting your order
    • All orders are final once you submit your order.  
    • No changes or cancelations can be made after you submit your order.  ALL SALES ARE FINAL.
    • Please double check your order before checking out and submiting your order.

If you have any questions or comments, please email us at [email protected]

 

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PRICING

We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars.

Some discounts are limited-time offers. The discount we are able to offer for any item is dependent upon its availability, First Defense Nasal Screens's price will necessarily change on occasion.

We are committed to bringing you the absolute best prices online. 

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PAYMENT OPTIONS

We gladly accept Visa and Mastercard as payment for online orders via PayPal and Google Checkout (you dont need a PayPal account to have them process the payment.). Checks, and Money Orders are accepted and can be sent to the following address:

First Defense Nasal Screenstm
7143 State Rd 54, #117
New Port Richey, FL  34653

COD's are not accepted.

 

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SALES TAX

Tax will be added according to your state sales tax rate on online purchases. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.  Currently customers in the following states will be charged sales tax:  NONE.  For many states, there is no sales tax for medical safety items.

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RETURN POLICIES

Our Promise to You: We are so committed to delivering the freshest quality products for our customers that we offer a no hassle 30-day money-back guarantee.  Within these 30 days or "cooling off" period, if you change your mind, we will gladly refund your money.  Only un-opened products may be returned within 30 days for a FULL REFUND. We appreciate your understanding in this matter.

If you are not fully satisfied with a recent purchase, please contactus at  [email protected] and we will start the return process. It’s our way of guaranteeing your complete satisfaction.

In order to keep our prices competitive, and to continue to offer our current promotions, please be aware of the following return policies:

  • Free or Paid Shipping fees are non-refundable on returns! If your order qualifies for free shipping promotions, then actual shipping costs plus handling fees is NOT credited back. For example, if your order total is $100 and free shipping costs us $10.00 and handling costs us another $7.00, we will refund you $83.00. We do NOT profit from your returns!
  • Free Gift promotions. If you received a free gift as part of a promotion, the products are yours to keep and cost of the accessory will be not be credited back to you.
  • Actual shipping charges of unused products back to us is also non-refundable on returns. In other words, you pay for shipping us back the unused portion of the products to us.
  • Return processing is usually performed immediately upon receipt of return products but may take up to a maximum of 4 weeks.
  • Items that are not returned in their original packaging will not be refunded.

Refunds: We issue a credit for the order back to the customer in the form of the originating method of payment. For example, if you used your Mastercard to make a particular purchase onFirst Defense Nasal Screens, we will credit that same Mastercard and not another card with a different credit card number. At the time of your return, your credit card numbers may have expired on our systems and we will need to request it again in order to issue you a credit. This must match your expiration date on file.

Return Shipping Costs: Return costs for shipping and handling are non-refundable.

Cancellations/ Exchanges: ALL SALES ARE FINAL EXCEPT FOR RETURNS.  ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, NO CANCELLATIONS OR EXCHANGES WILL BE HONORED.  PLEASE CONTACT US IMMEDIATELY SO WE CAN START THE RETURN PROCESS.

Lost or Stolen Packages: We are not responsible for lost or stolen packages while in transit. We recommend that you track your package and confirm delivery.  If the carrier indicates that your package has been delivered and you have not received your package, please notify the carrier with your tracking number so they can investigate. 


For additional questions regarding returns, exchanges, or cancellations, please contact us at [email protected].

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SECURITY

Secure Online Ordering: First Defense Nasal Screens uses industry-standard, secure SSL encryption to accept your credit card orders to ensure that your online order is secure and that you are protected from fraud.

  • Trusted Host: First Defense Nasal Screens uses a secure socket layer (SSL) software that is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
  • Safety in Numbers: With our secure servers, you are one of millions of users every year who choose to shop with us!
  • Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

 

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ORDER PROCESSING POLICIES

We employ the following standard operating procedures. From our experience we would like to provide the clarifications below to better serve your expectations and ensure consistent quality service.

  • Once your order has been submitted, NO changes or cancellations can be made. Please review your order thoroughly to ensure there are no problems.
  • Orders made before 12pm EST will be processed within 24 hours.
  • Orders made after 12pm EST will be processed within 24 hours of the next business day.
  • Orders made after 12pm EST on Fridays or holidays will be processed on the following Monday or open business day.
  • Orders leave the warehouse within 24-72 hours of processing during business days.
  • Backordered or Out of Stock
    • Occasionally popular items are backordered at the warehouse.
    •  We will post these on our site as we learn about them.  Thank you for your patience.
    • Unfortunately, we are not informed beforehand about backorders and out of stock. You must wait for the backordered item to ship separately at a later time since it cannot be cancelled nor expedited once the order is sent to the Warehouse.
    • Backordered items will be shipped via USPS or UPS.

 

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